Our values
central to everything we do
Social & Environmental Values
Although we are a small family-run business, we have big dreams for environmental protection and social progress on our beautiful planet. Quinn & Quill London is committed to leading the industry in minimising the impact of its activities on the environment. We created our business with high environmental standards at the core of everything we do, from the very beginning.
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Why our products are vegan
We introduced the UK’s first greetings cards to be certified by Vegan Friendly UK, and are proud to be able to say with certainty that our products and packaging are entirely free of animal products. This has only been possible with super careful selection of suppliers and partners.
We know no one tries to eat their greeting card when they receive one, but we think it's important to create products that everyone feels comfortable purchasing.
Our stance on chemicals
Using 100% recycled paper sounds great, but recreating a conventional whiteness is widely achieved using bleaching chemicals. For this reason, we work exclusively with a carefully chosen supplier that uses innovative techniques to remove the need for any chemicals.
Our stance on plastic
We're committed to never introducing unnecessary plastic into the environment through our supply chain, and carefully select suppliers that share this value.
Our tireless efforts on this front have been recognised with a GOLD Business Champion Award from Surfers Against Sewage, an influential grassroots environmental charity that campaigns to protect the ocean.
Our Carbon Commitment
We're proud members of the SME Climate Hub, a community of leaders from small and medium businesses committed to halving greenhouse gas emissions before 2030 and reaching net-zero emissions before 2050. Quinn and Quill London has made a bolder commitment to achieve net-zero emissions by 2030, and has made this pledge in the global UNFCCC Race to Zero campaign. We think we've probably already met this target, but we're aiming to have trustworthy recognition of this in place before 2030.
Our customers love our Carbon Neutral Christmas range of greeting cards, but the reality is that all our greeting cards are made using the same carbon neutral paper.
All of our suppliers are within 55 miles of us, drastically reducing the carbon intensity of our business activities. In fact, our packaging supplier is so close that we collect our supplies in an electric vehicle so as to reduce emissions. The car, and rest of the home are powered entirely by renewable energy.
Our chosen delivery partner is Royal Mail, the greenest delivery option for letters and parcels in the UK.
Supporting Communities
While we recognise our role in the international community, and have ambitious plans for supporting causes worldwide, we’ve decided to start local. Quinn and Quill London is headquartered in Sidcup, South East London. Throughout the lockdowns, Sidcup Cricket Club offered a lifeline to our son, who has developed a passion for the sport. The club’s fantastic work doesn’t stop there, and following a successful bid for funding, 2022 sees the introduction of a women’s team. Quinn & Quill London is the lead kit sponsor and is proud to support inclusive grassroots sport.
Modern Slavery Statement
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Anti-Slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Privacy Values
Your privacy is important to us, and we take great care to ensure personal information is collected, used, and shared appropriately when you visit or make a purchase from Quinn & Quill London.
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Personal information we may collect
Quinn & Quill London may collect two types of personal information from visitors to our website. The first of these is device information, which is usually collected automatically through various technologies used to create and maintain our website, such as cookies, log files, or web beacons, tags and pixels. This type of personal information may include information about your web browser, IP address, and time zone. As you browse our website, information about the individual web pages or products you view, what websites or search terms referred you to our website, and information about how you interact with our website may also be collected.
The second type of personal information that Quinn & Quill London may collect from visitors to our website is customer order Information, which is used to fulfil orders. When a purchase is made through our website our customers may give us personal information including names, billing and shipping address details, payment information, email addresses, and phone numbers. In relation to wholesale customers, personal information collected may also include business names and addresses, and any other information relevant to understanding the needs of wholesale customers.
How we use personal information
All personal information is treated with respect, and is stored and processed in accordance with the UK’s Data Protection Act 1998 and the UK General Data Protection Regulation (GDPR).
Device information is used to understand our customer needs and provide our customers with the best possible experience when using our website. Typically this involves generating analytics about how our customers browse and interact with our website, and assessing the success of any marketing and advertising campaigns.
Order information is used to fulfil customer orders specifically by processing payment information, arranging shipping, providing invoices and/or order confirmations, seeking reviews, or to keep customers informed about related products and offers. Any communication received will contain the option to opt-out of further communication.
Where we maintain mailing lists, only wholesale customers will be automatically added to our mailing lists. All other customers can subscribe manually, and we provide the choice of subscribing when an order is placed. We provide the option to opt-out of future emails every time we send communications.
Sharing personal information
We will never share personal information with, or sell it to third-party marketers. We may share your personal information with trusted third party service-providers which help us provide our customers with the best possible service and experience. For example, we provide order information to Royal Mail with regard to shipping. Whenever we are required to do so, we will share personal information to comply with applicable laws and regulations, to respond to lawful requests for information, or to otherwise protect our rights.
Retention of personal information
Generally, personal information may remain in our records until we wish to delete it, or we are asked to delete it. We respect the right of individuals to access and correct their personal information, so customers may ask that we update their personal information or correct any errors they believe may exist. Customers may also request that we delete their personal information, which we’ll do immediately, subject to any applicable laws.
Changes to our privacy values
We may update our approach to privacy in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately once they appear on our webite.
For more information about our privacy practices, or if you have any questions,
you can contact us using the button below.
Shipping & Returns Values
We recognise that all the logistical arrangements around shipping and returns are a really important part of customer experiences, so we're really clear about what our customers can expect.
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Shipping times
Retail Orders (UK)
In most cases, retail orders received by 08:00AM on any working day will be packed and dispatched on the same day, while retail orders placed after 08:00AM will be typically be dispatched the next working day. You’ll receive an email notification once we’ve despatched your order. Occasionally, and in exceptional circumstances, retail orders may require longer to be packed and dispatched. If this happens, we will contact you.
All retail orders destined for UK addresses are delivered by Royal Mail. If you’ve chosen to use our Free UK Standard Delivery, your order will be sent using Royal Mail 2nd Class. Royal Mail aims to deliver 2nd Class post within 2-3 working (including Saturdays). If you’ve chosen to upgrade to Express UK Delivery, your order will be sent using Royal Mail 1st Class. Royal Mail aims to deliver 1st Class post the following working day (including Saturdays). Whichever service you choose, please be patient with Royal Mail.
Wholesale Orders (UK)
Wholesale orders are delivered by Royal Mail and will be tracked using the contact details provided.
- Royal Mail UK Tracked 24 will aim to deliver your Wholesale Order within 1 working day of dispatch.
- Royal Mail UK Tracked 48 will aim to deliver your Wholesale Order within 2 working days of dispatch.
Delivery charges
Retail Orders (UK)
- Standard UK Delivery (Royal Mail 2nd Class) - FREE on all orders
- Express UK Delivery (Royal Mail 1st Class) - from £0.95
- Royal Mail UK Tracked 48 - from £3.60.
- Royal Mail UK Tracked 24 - from £4.02.
Wholesale Orders (UK)
For Wholesale orders, our delivery charges are the same as for retail customers, but the delivery methods are upgraded.
- Standard UK Delivery (Royal Mail UK Tracked 48) – FREE on all orders
- Express UK Delivery (Royal Mail UK Tracked 24) – from £0.95
International Orders
Currently, we regretfully do not accept either retail or wholesale orders from the European Union through our website. We accept all other international orders and will ship to the rest of the world. All retail and wholesale orders destined for locations outside of the UK are subject to delivery charges. These will be calculated automatically at checkout.
International shipping
Currently, we regretfully do not accept either retail or wholesale orders from the European Union through our website. We accept all other international orders and will ship to the rest of the world. Customs have strict importing regulations which are outside our control. If we encounter problems shipping your international order, we will contact you. Please account for your local courier's interruptions to service and allow extra time for delivery.
All retail and wholesale orders destined for locations outside of the UK are subject to delivery charges. These will be calculated automatically at checkout.
Problems with orders
It is unlikely that your purchase will not arrive safely. However, if this happens to you, please contact us by email using the button below. We retain proof of postage for every item we ship.
Returns and recalls
We hope you will be happy with every purchase from us through the Site. If you are not, then please contact us by email using the button below to arrange a return. Please note that any delivery charge or cost incurred by you when posting a return can only be refunded if you have received an incorrect item from us.
Any of our products purchased from third party retailers cannot be returned to us under this arrangement, and you are advised to contact the retailer in the first instance.
In the unlikely event that we need to recall a product, we will contact you using the information you gave us when you placed an order that included any product being recalled. We will offer a full refund and reimburse the cost of Royal Mail 2nd Class postage where applicable. Any third party retailers that stock the product being recalled will be informed so they may contact any of their affected customers.
You can contact us about shipping and returns using the button below.
Terms & Conditions
We appreciate that terms and conditions are very legal, and everyone has them, but we really do value transparency.
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Website terms & conditions of use
Introduction
Welcome to our website, www.quinnquill.co.uk (the Website). These Website Terms and Conditions of Use apply between you, the User of this Website, and Quinn & Quill London Ltd, the owner and operator of this Website. Please read them carefully, as they affect your legal rights, and any unauthorised use of this Website may be a criminal offence. By using this Website you are agreeing to be bound by these Website Terms and Conditions of Use. If you do not agree, you should stop using the Website.
In these Website Terms and Conditions of Use, the terms 'us', 'we' or ‘our refer to the owner of the Website Quinn & Quill London Ltd, whose company registration number is 13819134 and VAT number is 400735437.
The terms ‘User’ or ‘Users’ means any third party that accesses the Website and is not either (i) employed by Quinn & Quill London Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Quinn & Quill London Ltd and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to be bound by these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and acceptable use
All Content on the Website, unless uploaded by Users, is the property of Quinn & Quill London Ltd or other relevant third parties. ‘Content’ means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Website without the owner’s prior written permission.
You may, for your own personal, non-commercial use only, retrieve, display and view the Content on a computer screen.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes and Content without the prior written permission of Quinn & Quill London Ltd.
Prohibited use
This website contains material which is owned by or licensed to us. Reproduction is prohibited without the express written permission of Quinn & Quill London Ltd..
You may not use the Website for any of the following purposes:
a. In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. Making, transmitting or storing electronic copies of Content protected by copyright without prior written permission of Quinn & Quill London Ltd.
Registration (where applicable)
You do not need to register with us in order to make a purchase. Some customers (eg wholesale customers) will be required to register with us. Where this is required, you must ensure that the details provided by you upon registration are correct and complete. You must inform us immediately of any subsequent changes to the information you provided when registering. We may suspend or cancel your registration with immediate effect for any reasonable purpose, or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these Website Terms and Conditions of Use. If you do so, you must immediately stop using the parts of the Website connected to your registration. Cancellation or suspension of your registration does not affect any statutory rights.
When you register on this Website, you may be asked to create a password, which you should keep confidential and not disclose or share with anyone. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password, or suspend or cancel your account.
Links to other websites
This Website may contain links to other websites. Unless expressly stated, these other websites are not under the control of Quinn & Quill London Ltd or that of our affiliates. We assume no responsibility for the content of such other websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to such other websites does not imply any endorsement of the websites themselves or of those in control of them.
Privacy Policy
Use of the Website is also governed by our Privacy Values, which are incorporated into these Website Terms and Conditions of Use by this reference.
Availability of the Website and disclaimers
Quinn & Quill London Ltd accepts no liability for any disruption or non-availability of the Website. We reserve the right to alter, suspend or discontinue any part (or whole of) the Website, including, but not limited to, any products and/or services available. These Website Terms and Conditions of Use shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Any online facilities, tools, services or information that Quinn & Quill London Ltd makes available through the Website are collectively referred to as the ‘Service’. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Quinn & Quill London Ltd is under no obligation to update the Service.
Whilst Quinn & Quill London Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regards and all Users take responsibility for their own security, that of their personal details and their computers.
Limitation of liability
Nothing in these Website Terms and Conditions of Use will: (a) limit or exclude our or your liability for death or personal injury resulting from your personal negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Quinn & Quill London Ltd accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
You may not transfer your rights under these Website Terms and Conditions of Use to any other person. We may transfer our rights under these Website Terms and Conditions of Use where we reasonably believe your rights will not be affected.
These Website Terms and Conditions of Use may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These Website Terms and Conditions of Use, together with the Privacy Values, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to Website Terms and Conditions of Use.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these Website Terms and Conditions of Use.
If any court or competent authority finds that any provision of these Website Terms and Conditions of Use (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Website Terms and Conditions of Use will not be affected.
Unless otherwise greed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Quinn & Quill London Ltd details
Quinn & Quill London Ltd is a company incorporated in England and Wales with registration number 13819134 and VAT number 400735437 and operates the Website www.quinnquill.co.uk. Our registered address is 30 Greenwood Close, Sidcup DA15 9AD.
You can contact Quinn & Quill London Ltd by email on hello@quinnquill.co.uk.
Terms and conditions of sale
Introduction
Welcome to our website, www.quinnquill.co.uk (the Website). These Website Terms and Conditions of Use apply between you, the User of this Website, and Quinn & Quill London Ltd, the owner and operator of this Website. Please read them carefully, as they affect your legal rights, and any unauthorised use of this Website may be a criminal offence. By using this Website you are agreeing to be bound by these Website Terms and Conditions of Use. If you do not agree, you should stop using the Website.
In these Website Terms and Conditions of Use, the terms 'us', 'we' or ‘our refer to the owner of the Website whose registered address is Quinn & Quill London Ltd, Flat 5, 297 Main Road, Sidcup, DA14 6QL, whose company registration number is 13819134 and VAT number is 400735437.
The terms ‘User’ or ‘Users’ means any third party that accesses the Website and is not either (i) employed by Quinn & Quill London Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Quinn & Quill London Ltd and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to be bound by these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and acceptable use
All Content on the Website, unless uploaded by Users, is the property of Quinn & Quill London Ltd or other relevant third parties. ‘Content’ means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Website without the owner’s prior written permission.
You may, for your own personal, non-commercial use only, retrieve, display and view the Content on a computer screen.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes and Content without the prior written permission of Quinn & Quill London Ltd.
Prohibited use
This website contains material which is owned by or licensed to us. Reproduction is prohibited without the express written permission of Quinn & Quill London Ltd..
You may not use the Website for any of the following purposes:
a. In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. Making, transmitting or storing electronic copies of Content protected by copyright without prior written permission of Quinn & Quill London Ltd.
Registration (where applicable)
You do not need to register with us in order to make a purchase. Some customers (eg wholesale customers) will be required to register with us. Where this is required, you must ensure that the details provided by you upon registration are correct and complete. You must inform us immediately of any subsequent changes to the information you provided when registering. We may suspend or cancel your registration with immediate effect for any reasonable purpose, or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these Website Terms and Conditions of Use. If you do so, you must immediately stop using the parts of the Website connected to your registration. Cancellation or suspension of your registration does not affect any statutory rights.
When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password, or suspend or cancel your account.
Links to other websites
This Website may contain links to other websites. Unless expressly stated, these other websites are not under the control of Quinn & Quill London Ltd or that of our affiliates. We assume no responsibility for the content of such other websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to such other websites does not imply any endorsement of the websites themselves or of those in control of them.
Privacy Policy
Use of the Website is also governed by our Privacy Policy, which is incorporated into these Website Terms and Conditions of Use by this reference. To view the Privacy policy, please navigate to www.quinnquill.co.uk/privacy.
Availability of the Website and disclaimers
Quinn & Quill London Ltd accepts no liability for any disruption or non-availability of the Website. We reserve the right to alter, suspend or discontinue any part (or whole of) the Website, including, but not limited to, any products and/or services available. These Website Terms and Conditions of Use shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Any online facilities, tools, services or information that Quinn & Quill London Ltd makes available through the Website are collectively referred to as the ‘Service’. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Quinn & Quill London Ltd is under no obligation to update the Service.
Whilst Quinn & Quill London Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regards and all Users take responsibility for their own security, that of their personal details and their computers.
Limitation of liability
Nothing in these Website Terms and Conditions of Use will: (a) limit or exclude our or your liability for death or personal injury resulting from your personal negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Quinn & Quill London Ltd accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
You may not transfer your rights under these Website Terms and Conditions of Use to any other person. We may transfer our rights under these Website Terms and Conditions of Use where we reasonably believe your rights will not be affected.
These Website Terms and Conditions of Use may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These Website Terms and Conditions of Use, together with the Privacy Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to Website Terms and Conditions of Use.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these Website Terms and Conditions of Use.
If any court or competent authority finds that any provision of these Website Terms and Conditions of Use (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Website Terms and Conditions of Use will not be affected.
Unless otherwise greed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Quinn & Quill London Ltd details
Quinn & Quill London Ltd is a company incorporated in England and Wales with registration number 13819134 and VAT number 400735437 and operates the Website www.quinnquill.co.uk. Our registered address is 30 Greenwood Close, Sidcup DA15 9AD.
You can contact Quinn & Quill London Ltd by email on hello@quinnquill.co.uk.
You can contact us about our terms and conditions using the button below.