1) PERSONAL INFORMATION WE COLLECT

‘Personal Information’ in this Privacy Policy, refers to ‘Device Information’ and ‘Order Information’.

Device Information

When you visit the Site, certain information about your device may automatically be collected through the various technologies used to create and maintain the Site. This may include information about your web browser, IP address, and time zone. As you browse the Site, information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site may be collected.

Device Information may be collected using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Order Information

When you make a purchase through the Site, you may give us personal information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Wholesale Customers

To understand your wholesale requirements, we ask for contact details, including your name, business name, address, email address and phone number, as well as other relevant information about your business. We then use the information you provide to contact you and discuss your requests.

We may use your supplied email address to keep you up-to-date on all the latest products, services and news.

2) HOW DO WE USE YOUR PERSONAL INFORMATION?

All Personal Information is treated with respect, and is stored and processed in accordance with the UK’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

Device Information will only be utilised by us in order to understand our customer needs and provide you with the best possible experience when using the Site.

We use the Device Information described in this Privacy Policy to help us improve and optimise our Site to ensure we provide you with the best possible user experience. Typically, this involves generating analytics about how our customers browse and interact with the Site, and assessing the success of any marketing and advertising campaigns. Order Information will be used to fulfil orders and to communicate with you.

Fulfilling Orders

We use the Order Information that we collect generally to fulfil any orders placed through the Site; including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

Communications

If you have placed an order we will use your personal information to communicate with you about your orders and deliveries. We may use your personal information to contact you with review requests, about related products and offers. Any communication received during these 30 days will contain the option to opt-out of further communication.

Newsletter Subscription

Only wholesale customers will be automatically added to our mailing lists. All other customers can subscribe manually without placing an order, and we provide the choice of subscribing when an order is placed. We provide the option to opt-out of future emails every time we send a newsletter.

3) SHARING YOUR PERSONAL INFORMATION

We will never share your personal information with or sell it to third-party marketers. We may share your Personal Information with trusted third party service-providers which help us provide you with the best possible service and experience. For example, we provide your Order Information to Royal Mail with regard to shipping.

Whenever we are required to do so, we will share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4) DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

5) CHANGES

We may update this Privacy Policy in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the Site.

6) YOUR RIGHTS

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any errors you believe may exist. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

If you need assistance correcting or updating your personal information, or disabling or deleting your account, please send your request by email to hello@quinnquill.co.uk.

CONTACT US

For more information about our privacy practices, or if you have questions, please contact us by email at hello@quinnquill.co.uk