FAQs. Illustration: message bearing Quinn & Quill London logo contained in a bottle floating in seawater in sunlight from west

FAQs

There’s no such thing as a silly question! See if you can find the answer to any of your questions here, and how to contact us if you can’t.

  • You can explore all of our company policies by clicking here.

  • You can learn more about our business by clicking here.

  • When you reach the checkout you will be asked to select a delivery method. We use Royal Mail to deliver your cards, and offer either:

    Standard UK Delivery from £1.29 (FREE on orders over £10)

    If you choose Standard Delivery, your cards will be shipped using Royal Mail 1st Class, which Royal Mail aim to deliver the day after we’ve posted them. The cost is based on the overall weight of your order, which will be calculated at the checkout stage. If your order is over £10, the delivery charge will automatically be discounted.

    Tracked 48 from £3.60

    Your cards will be shipped using Royal Mail Tracked 48, which Royal Mail aim to deliver within 48 hours of us posting them. Additionally, your order can be tracked. The cost is based on the overall weight of your order, which will be calculated at the checkout stage.

    Tracked 24 from £4.02

    Your cards will be shipped using Royal Mail Tracked 24, which Royal Mail aim to deliver within 24 hours of us posting them. Additionally, your order can be tracked. The cost is based on the overall weight of your order, which will be calculated at the checkout stage.

    Please see our Shipping & Returns Policy for more details.

  • When you reach the checkout you will be asked to select a delivery method. We use Royal Mail to deliver your cards - please be patient with them!

    If you choose Standard UK Delivery your cards will be shipped using Royal Mail 1st Class, which Royal Mail aim to deliver the day after we’ve posted them.

    If you choose Tracked 48 your cards will be shipped using Royal Mail Tracked 48, which Royal Mail aim to deliver within 48 hours of us posting them.

    If you choose Tracked 24 your cards will be shipped using Royal Mail Tracked 24, which Royal Mail aim to deliver within 24 hours of us posting them.

    In most cases, orders received by 08:00AM on any working day will be packed and dispatched on the same day, while orders placed after 08:00AM will be dispatched the next working day.

    Please see our Shipping & Returns Policy for more details.

  • We are always delighted to work with other businesses Please visit our Wholesale Portal to express your interest in creating a wholesale account with us. Once approved, you’ll have access to our wholesale community and wholesale store. No business is too small or too large, and every member of our wholesale community is equally important to us. Whoever you are, we’re really looking forward to working with you!

  • Yes, really! We’re proud to be Britain’s first greetings cards to be certified by international non-profit organisation Vegan Friendly UK. To learn more about this and our other values, visit our Socio-Environmental Policy.

  • We are proud to be a plastic free business, and to be certified as such by Surfers Against Sewage. To learn more about this and our other values, visit our Socio-Environmental Policy.

  • All of our products and packaging are sourced as locally as possible, and all within the UK.

  • As a new business, we haven’t yet got the data required to secure a certified status in relation to our carbon footprint. We will acquire a certification as soon as possible, and are confident that this will confirm us as being a carbon neutral business. Naturally though, we’re striving to be carbon negative!

    We are proud members of the SME Climate Hub, a community of SME leaders committed to halving greenhouse gas emissions before 2030 and reaching net-zero emissions before 2050. Quinn and Quill London has made a bolder commitment to achieve net-zero emissions by 2030, and has made this pledge in the global UNFCCC Race to Zero campaign.

  • We support a range of charities through a platform called Work for Good. Selected Quinn & Quill London designs have been dedicated to a charity. We pledge to donate a percentage of sales revenue generated by that product to the chosen charity, and donations are made once annually. We never take off shipping costs first, and customers buying our cards through any of our wholesale partners can be sure we’ve used the RRP rather than the wholesale revenue. As a new business, we’re yet to make our first donations, but we’ll definitely be publishing these on our website.

    Charities currently being supported by Quinn & Quill London are:

    1% of sales from the Soft Toy range are donated to Great Ormond Street Hospital Children’s Charity, including Blue Bear, Rose Bear, Blue Dog and Rose Dog.

    1% of sales of Meant to Bee are donated to the Bumblebee Conservation Trust.

    1% of sales of Deepest Sympathy are donated to Marie Curie.

    1% of profits from Toucan are donated to The Royal Society for the Protection of Birds (RSPB).

    1% of sales of Whale Done! are donated to the Marine Conservation Society.

    1% of sales of Slow the **ck down are donated to Mind.

    1% of sales of Good Vibes are donated to The Children’s Society.

    1% of sales of Happy New Home are donated to Shelter.

  • The easiest way to contact us is to send an email to hello@quinnquill.co.uk. We’ll respond to you as soon as we can.